Support

FAQs


How do I contact Line 7?

Contact us by phoning our freephone number - 0800 865 463, or by emailing us on info@line7.co.nz

Where can I buy Line 7 gear?

Line 7 Terrain gear is sold through PGG Wrightson and RD1 stores as well as a number of independent stockists. Visit the stockist tab for a list of stockists near you.

How do I know what size I need?

Please refer to the size charts below for further information.

How do I know what range is best for me?

Please refer to the "Compare Ranges" tab on the SUPPORT section of this website. If you require further information or have any questions, please contact our customer services team or your local distributor to discuss.

What is the warranty on my gear?

All Line 7 products are covered by the Line 7 Guarantee. Guarantee details can be found below. If you damage a garment through normal wear and tear, or by accident, please contact our customer services team or local distributor to discuss the best repair option.

How do I care for my garment?

Each individual product has a care label explaining the best way to care for your garment. It is important that care instructions are followed to prevent damage and to help prolong the life of your gear.

Are there any products I can use to revive my garment?

Please contact our customer services team to discuss the best possible option. Line 7 recommends Nikwax products for cleaning and DWR coating. See www.nikwax.com for further information.


Warranty

Line 7 products have been designed and manufactured to the highest quality standards through nearly 50 years of experience and research. These garments are purpose-developed with durability and comfort in mind. A little extra care and regular cleaning will often extend the working life of your garment. If however a garment is found to be defective due to faulty manufacture or materials, we will replace or repair free of charge. If you damage a garment through normal wear and tear, or by accident, please contact our customer services team or local distributor to discuss the best repair option.


Mens sizing chart

MEN2XSXSSMLXL2XL3XL4XL 
Chest 85 90 95 100 105 110 115 120 125 cm
  33 1/2 36 37 1/2 39 1/2 41 1/2 43 1/2 45 1/2 47 1/2 49 1/2 inch
Waist 72 77 82 87 92 97 102 107 112 cm
  28 30 32 34 36 38 40 42 44 inch
In Leg 82 82 82 82 82 82 82 82 82 cm
  32 32 32 32 32 32 32 32 32 inch

Womens sizing chart

WOMEN8/XS10/S12/M14/L16/XL18/2XL 
Chest 83 88 93 98 103 108 cm
  32 1/2 35 37 1/2 40 42 1/2 45 inch
Waist 64 69 74 79 84 89 cm
  26 28 30 32 34 36 inch
Hips 93 98 103 108 113 118 cm
  36 1/2 39 41 1/2 44 46 1/2 49 inch

Free repair and alteration service

Services include: zip repairs, dome repairs, small patch repairs, seam repairs, pant length alterations.*

* Subject to Line 7 evaluation. Please call to discuss repair options before sending garment back. Repair service only applies to garments 2 years old or newer. An $8 fee will apply if garments are returned dirty. Average turn around time: 2-3 days + standard courier delivery lead time.'


Caring for your garment


Breathable + Waterproof (Nylon)

(for further details, refer to the care label attached to the garment)

  • Wash garments using soap powders only. Liquid soaps and soak flakes can affect the breathable properties of the garment.
  • If the garment is heavily soiled or has been in contact with acids/alkalis or any corrosive liquids, wash immediately after use. If left, it may damage the fabric/coating which will subsequently affect the performance of the garment.
  • Terrain and Herringbone can be tumble dried on low heat.

Tips

  • Tumble drying can help revive the DWR (Durable Water Resistant) coating to the outer fabric (up to 10 cycles)
  • After use in wet conditions, ensure the garment is hung to dry, as left soaking can effect the breathability of the fabric.
  • For further advice or clarification regarding the care of your garment, please do not hesitate to contact Line 7 directly.

Waterproof (PU/PVC)

  • Wash regularly (refer to care instruction label on garment)
  • If the garment is heavily soiled or has been in contact with acids/alkalis or any corrosive liquids, wash immediately after use.
  • Don’t store damp. Hang up to dry.

Non Wet Weather (Forest Fleece)

  • Machine wash regularly (refer to care instruction label on garment)
  • Don’t store damp. Hang up to dry.
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New Zealand

Harbourside Business Park 525 Rosebank Road Avondale, Auckland New Zealand

FREE PH: 0800 865 463
Tel. +64 9 969 7305
Fax. +64 9 969 7353